Shipping, Returns & Exchanges

SHIPPING:

CustomPatioOutlet.com offers FREE SHIPPING on all orders within the 48 Contiguous Unites States. Additional shipping fees apply to Alaska, Hawaii and outside the US.

 

RETURNS & EXCHANGES POLICY:

All of the products for sale on CustomPatioOutlet.com are special order and made just for you with the options that you selected. Custom Made and Special Order products are not eligible for return or exchange in most cases. If we made it wrong we will take responsibility and provide a replacement or refund at no charge to you.

It is our goal to provide the best customer service possible. If you feel that a refund/credit has been taking too long to be processed, please call customer service at 626-201-0776, or email customer.service@custompatiooulet.com. Do not file a charge-back or dispute charges with your credit card company as this will only delay the refund process further. If you have any further questions or concerns please don’t hesitate to contact our helpful customer service team.

 

WARRANTIES:

BELOW IS A LIST OF RETAIL WARRANTIES BY VENDOR. PLEASE CONTACT US FOR COMMERCIAL WARRANTY INFORMATION.

 

OW LEE: HTTP://WWW.OWLEE.COM/CUSTOMER-CARE/